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JOB DESCRITION: |
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Initial contact for all verbal & written communication between distressed/disgruntled passengers and Shuttle America |
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Ability to triage, sort and prioritize varios requests/responses by level of urgency. |
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Ability to communicate in a professional manner, both verbal and written |
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Ability to negotiate settlements in the best interest of Shuttle America |
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Develop, maintain and manage database and file system of customer service verbal and written complaints |
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Responsible for the development of weekly reports that will assist the company in its efforts to recapture market share |
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Ability to effectively re-build relationships with former customers |
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Position requires attendance of Reservation & Customer Service classes and will require the ability to assist in these positions to better understand the operation of Shuttle America |
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MINIMUM REQUIREMENTS: |
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Position requires three to five years of Customer Service experience |
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Ideal candidate will possess a knowledge of airline, irregular operations, preferred but not required |
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Position also requires strong organizational skills with an emphasis on attention to detail. |
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PC and spreadsheet experience is required |
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Candidate must have the ability to work with minimal supervison |
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Occasional travel is necessary. |
