Shuttle America Customer Service Specialist


Initial contact for all verbal & written communication between distressed/disgruntled passengers and Shuttle America

Ability to triage, sort and prioritize varios requests/responses by level of urgency.

Ability to communicate in a professional manner, both verbal and written

Ability to negotiate settlements in the best interest of Shuttle America

Develop, maintain and manage database and file system of customer service verbal and written complaints

Responsible for the development of weekly reports that will assist the company in its efforts to recapture market share

Ability to effectively re-build relationships with former customers

Position requires attendance of Reservation & Customer Service classes and will require the ability to assist in these positions to better understand the operation of Shuttle America


Position requires three to five years of Customer Service experience

Ideal candidate will possess a knowledge of airline, irregular operations, preferred but not required

Position also requires strong organizational skills with an emphasis on attention to detail.

PC and spreadsheet experience is required

Candidate must have the ability to work with minimal supervison

Occasional travel is necessary.


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