(The following policies are subject to change without notice).
All travel on Shuttle America is "ticketless."
Passengers are required to purchase a confirmed seat at the time of reservation. It is Shuttle America's policy not to overbook its flights.
Passengers should check in at the gate 30 minutes prior to scheduled flight time.
All fares are one-way, and advance purchase fares may be reused for future travel for a $25 fee, plus any applicable fare difference.
Fares do not include Passenger Facility Charges, Federal Taxes and a nominal fuel charge, each way.
Personal checks made payable to Shuttle America for exact amount of purchase must include imprinted name, mailing address and telephone number. A valid driver's license with picture (or valid passport) as personal identification is required.
Company checks may be made payable to Shuttle America for exact amount of purchase. Proper identification of person presenting a company check (valid driver's license and/or valid company identification) is required.
Checks will be accepted only at the gate. A service charge of $25.00 will be assessed on all checks returned to Shuttle America.
(1) Fares are issued with a fare restriction: "non-refundable", "non-transferable", which are valid only on the date shown on confirmation, and only for the passenger listed. Full price fares are not subject to a change fee.
(2) Failure to show for a scheduled flight without prior notification to Shuttle America's reservations department, will be considered to have forfeited his/her fare, except as defined below:
a. Prior notification to the reservations department that passenger is unable to make scheduled flight, but will make a later flight on the same calendar date, will result in a reserved space on the later flight (based on availability), with no change fee, and no additional fare charge.
b. If a passenger arrives after his scheduled flight, but on the same date of travel, he/she may fly standby on a later flight on the same day.
c. A passenger arriving at the airport after the scheduled flight but on the same date of travel may fly with reserved space on a later flight, if space is available, with a $25.00 change fee and change in fare.
Tickets are not transferable. Vouchers will be issued to passenger of record in the event of cancellation.
Reservations will be honored on all Shuttle America's flights, but must be claimed at the gate departure desk at least ten (10) minutes before scheduled departure time.
Infants and Children
A. Children Over Fourteen Days and Under Two Years of Age
A child over fourteen (14) days and under two (2) years of age and not occupying a seat, will be carried free when accompanied by a fare-paying passenger eighteen (18) years of age or over.
B. Unaccompanied Children
Shuttle America will not accept for passage any child under five (5) years of age unless accompanied by a passenger twelve (12) years of age or over; provided, however, that when the routing involves a connection; Shuttle America will not accept for passage between two city pairs any child under twelve (12) years of age unless accompanied by a passenger twelve (12) years of age or over.
Unaccompanied children ages five (5) through eleven (11) will be accepted by Shuttle America provided the child has a confirmed reservation, and the flight on which he/she travels does not require a change of aircraft or flight number. There is a service fee of $25 per flight for each unaccompanied child. The child will not be accepted if the flight on which the child holds a reservation is anticipated to terminate short of, or bypass, the child's destination. The parent or responsible adult who brings an unaccompanied child to the airport of departure will be required to remain with the child until the aircraft leaves the ground. The parent or responsible adult must furnish Shuttle America in writing (duplicate of which must be in the child's possession) evidence that the child will be met by another parent or responsible adult upon deplaning at his/her destination. The person meeting the child at his/her destination will be required to present positive identification and sign a release on a form designated by Shuttle America.
Shuttle America will assume no responsibility for unaccompanied children beyond those applicable to an adult passenger.
Children over fourteen (14) days and under two (2) years of age purchasing a ticket will be assessed the applicable Fare for their journey. Lap children must be accompanied by a passenger at least eighteen (18) years of age.
Lap children may utilize an open seat at no charge, when space is available, and when strapped into an approved safety chair.
Acceptance of Baggage
A. Inspection - All baggage tendered for transportation is subject to inspection by Shuttle America.
B. Acceptance - Shuttle America will accept as baggage such personal property as is necessary or appropriate for the wear, use, comfort or convenience of the passenger, as the personal property of the fare-paying ticket holder and not intended for sale to other persons, subject to the following conditions:
(1) will refuse to accept baggage for transportation on any flight other than the one on which the passenger is transported;
(2) Shuttle America will refuse to accept any property for transportation if it cannot withstand ordinary handling, or if its weight, size, or character renders it unsuitable for transportation on the particular aircraft on which it is to be carried unless passenger releases Shuttle America from liability;
(3) Each piece of luggage tendered to Shuttle America for carriage must have fixed thereto a current identification tag or label containing the passenger's name, address and telephone number (if available);
(4) Shuttle America will not accept as baggage any item of which the sum of the greatest outside length, plus the greatest outside height, plus the greatest width exceeds the 80 inches, or which weighs more than 70 pounds, except as specified in this Contract;
(5) Shuttle America will refuse to accept property as baggage which, because of its nature or characteristics, might cause damage to other baggage;
(6) Shuttle America will not accept as baggage any article which cannot be carried in the baggage compartment of the aircraft.
A. Shuttle America will determine whether or not any property of a passenger, because of its weight, size, or character, shall be carried in the passenger cabin on the aircraft. Shuttle America has available at each departure gate a sizing box, internal dimensions 19" x 15" x 11", for determining size limitations of carryon baggage. Hardsided items (those with inflexible surfaces) may be placed only on the floor of the overhead bin or underneath the passenger seat. Soft-sided baggage, other garments and attaché briefcases may be placed in the overhead compartment bins. Carryon baggage is the sole responsibility of the passenger.
B. Passengers are restricted to one (1) carryon item. This item will include garment bags, and personal effects provided that such additional piece is carried onboard the aircraft without required assistance, retained in the passenger's custody, and is capable of being stowed under the passenger's seat or in an overhead compartment. Shuttle America reserves the right to further restrict the number of carryon items.
C. In addition to the cabin baggage allowance provided herein, the items in the following list may be carried by the customer:
(1) A purse, pocketbook, or handbag
(2) An overcoat or other outer garment
(3) A camera
(4) A briefcase
(5) A laptop or notebook computer
(6) A reasonable amount of reading material
(7) A child safety seat, if there is a customer seat available for its use. The seat must be occupied by a child for takeoff and landing.
(8) A bag of infant supplies
(9) An individual music reproduction device with earphones
D. Mobility and other assistance devices upon which a Qualified Handicapped passenger is dependent may be carried in addition to the cabin baggage allowance.
E. Service Animals
(1) Shuttle America will permit dogs and other service animals used by persons with a disability to accompany the persons on a flight at no charge.
(2) Shuttle America will accept as evidence that an animal is a service animal by presentation of identification cards, other written documentation, presence of harnesses or markings on harnesses, tags, or the credible verbal assurances of the qualified individual with a disability using the animal.
(3) Shuttle America will permit a service animal to accompany a qualified individual with a disability in any seat in which the person sits unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation. Service animal may not occupy a seat.
(4) A trained service animal being delivered to the owner's domicile by a trainer will be permitted to travel at no charge.
(5) Animals in training will not be transported.
(6) Animals to be carried in the cargo hold must be contained in a small or medium sized kennels.
F. Bass viola, cello, guitar and other musical instruments whose size prevents the instrument from being handled as normal carryon luggage will be accepted subject to the following:
(1) The instrument must be contained in a case;
(2) The charge applicable to transportation of this instrument and its case shall be equal to the value of a seat.
(3) The instrument must be secured in a window seat aft of an exit row. No passenger may sit in front of the instrument.
(4) Reservations for the seat or seats occupied by the instrument will be accepted when the passenger's reservation is made.
G. Shuttle America will refuse baggage articles or items that may be harmful or dangerous to a passenger, the crew or the aircraft.
Checking of Baggage
A. Shuttle America will check the baggage of a fare-paying passenger when tendered at the airport office of Shuttle America in advance of flight departure time as prescribed by the Shuttle America. Shuttle America will not check property so tendered to a point:
(1) Beyond the destination indicated on the passenger's reservation;
(2) Beyond a point at which the passenger desires to resume possession of his/her baggage;
(3) On a flight, unless accompanied by the passenger;
B. Shuttle America will not hold and check baggage for future flights.
Free Baggage Allowance
Upon presentation by a fare-paying passenger of a valid confirmation, Shuttle America will allow the following free baggage allowance:
A. Checked Baggage - Two (2) pieces of baggage of which the sum of the greatest outside length, plus the greatest outside width, plus the greatest outside height does not exceed the 62 inches for any individual piece, provided such pieces are checked for carriage in the cargo hold of the aircraft. Three pieces of baggage meeting the above requirements may be checked if the customer is not bringing a carry-on into the cabin.
EXCEPTION: Military passengers traveling on permanent change of station orders will be permitted to substitute as checked baggage one duffel bag, sea bag or B-4 bag which exceeds the 62 inch dimension stated in (A) above, provided that same does not exceed 65 pounds in weight and 80 inches in size (length plus height plus width).
B. One infant stroller and one infant car seat will be checked in addition to free baggage allowance at no charge for each fare paying passenger.
C. Firearms - Shuttle America will refuse to accept the following for transportation:
(1) Assembled firearms and ammunition.
EXCEPTION: Shuttle America will accept sporting firearms when not loaded and suitably encased.
EXCEPTION: Shuttle America will permit ammunition intended for sport or hunting to be carried in sturdy luggage, but in no event shall more than 11 lbs. be permitted for each passenger.
D. Mobility and assistance devices which cannot be carried in the cabin due to space limitations will be checked and carried in addition to free baggage allowance, without charge, provided the passenger is dependant upon such items.
Excess Baggage Charge
A. Application - Excess baggage charges specified in this Article will be applicable from the point at which the baggage is accepted to the point to which the baggage is checked.
B. Charges - Baggage in excess of free allowance specified will be charged the rate of $25.00 per piece for each additional item. No passenger may check more than 5 bags total.
C. Exceptions - The following articles are excluded from the baggage weight and size restrictions and shall be acceptable for transportation upon compliance with the special packing requirements and payments of assigned excess baggage fees as follows:
(1) Bicycles - Currently, we do not carry bicycles.
(2) Surfboards - Surfboards, when properly packed to prevent damage to the board and other baggage, will be accepted as checked baggage.
(3) Fishing Rods - Fishing Rods will be accepted as baggage at no extra charge.
(4) Hanging Garment Sample Bags - Hanging garment sample bags with outside length, width, and height exceeding 80 inches, up to a maximum of 110 inches, will be accepted as odd size, if flexible, and may be included in free baggage allowance.
(5) Camera, film, video tape, lighting and sound equipment will be accepted when tendered by representatives of network or local television broadcasting companies or commercial film-making companies.
(6) Excess weight charge -- Baggage weighing between 71 pounds and 100 pounds will be accepted as checked baggage for a charge of $25.00 per piece.
Baggage Liability Limitations
A. The liability, if any, of Shuttle America for loss of, damage to or delay in the delivery of checked or unchecked baggage or its contents is limited to the proven amount of damage or loss, but in no event shall be greater than One Thousand Two Hundred and Fifty Dollars ($1,250.00) per fare paying passenger. Shuttle America's liability with respect to mobility aids and assistance devices checked and carried by Shuttle America will be limited to, but no greater than, Two Thousand Five Hundred Dollars ($2,500.00) per fare-paying passenger. Shuttle America will compensate the passenger for all reasonable, documented direct and consequential damages incurred as a result of the loss, damage or delayed delivery of such baggage up to the limit of liability or declared valuation, whichever is higher, provided the passenger has exercised reasonable effort to minimize the amount of damage. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less any applicable depreciation for prior usage.
B. Shuttle America will be liable for such personal property only for the period in which it is in the custody of Shuttle America. Shuttle America will assume no liability or responsibility for property carried onboard an aircraft by a passenger and retained in the custody of the passenger.
C. While every reasonable effort will be made to return items inadvertently left behind by passengers, Shuttle America assumes no liability for property carried onboard the aircraft by the passenger.
D. Shuttle America will not be responsible for money, jewelry, cameras, video and electronic equipment (including computers), silverware, negotiable papers, securities, business documents, samples, items intended for sale, paintings, antiques, artifacts, manuscripts, furs, irreplaceable books, or publications and similar valuables contained in checked or unchecked baggage.
Fragile and Perishable Items as Baggage
Shuttle America will accept previously damaged, improperly packed, fragile or perishable items for carriage as checked baggage only at its sole discretion and then only at the passenger's own risk and without liability to Shuttle America.
Smoking aboard the aircraft is prohibited in accordance with Federal Law.
Compliance with Governmental Laws and Regulation
All transportation is sold and all carriage is performed subject to compliance with all applicable government laws and regulations, including those of the Federal Aviation Administration and Department of Transportation, many of which are not specified herein but are nevertheless binding on Shuttle America and all passengers.
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