JOB DESCRIPTION:

The Customer Service Agents responsibility is to establish a professional and favorable image between Shuttle America and its passengers while giving high priority to customer safety and satisfaction. This also includes, acting as a liaison to the Captain, Flight Attendants, Dispatch and the gate to ensure on time gate performance.

This Position Reports to the Station Manager

REQUIREMENTS:

Must be 18 years of age.

Successful completion on Shuttle America training course with a performance standard of 85% or above.

Performance of Ramp Duties, i.e. (loading baggage, servicing aircraft).

Available and flexible to work various shifts, including night, weekends and holidays.

Drug Test Required

EXPECTATIONS:

Must adhere to appearance standards.

Must uphold standards of attendance.

Must ensure the safety of the customer, aircraft, flight crew and self at all times.

Must adhere to all company / airport policies and procedures.